Privacy Policy

UK Registered Charity No. 1072038 · Policy first created 12th March 2018

1. Introduction

Your privacy is important to us. Hope Now Limited values everyone who engages with us by whatever means, and we do all we can to protect your privacy and to make sure the personal information you give us is kept safe.

2. Who we are

Hope Now is an independent Christian charity, with its head office in Southampton, UK. We work for the relief of poverty and the advancement of the Gospel internationally, primarily in Ukraine. We are a registered charity in England and Wales, number 1072038.

Website: www.hopenow.org.uk

3. What information do we collect?

Information you give us directly

We collect personal details such as your email address, name, postal address and phone number. We may also collect sensitive personal information such as dietary requirements, health information and next-of-kin details, enabling us to maintain contact with you and provide volunteering opportunities. We collect this when you make a donation, order materials, request information, or register for an event.

Website visitor information

As is standard practice, we may collect IP addresses and information about the pages you visit. We may also issue cookies to enable certain features to function properly, track traffic on our website, or improve your experience in other ways. Contact-form submissions undergo automated spam detection.

Social media

Features hosted by third parties operate under their own privacy policies. Your own social media settings determine what information is shared with Hope Now and with others.

Donations through third parties

Organisations such as CAF or Stewardship may facilitate your donation, and the information they collect is stored so we can process it.

4. Legal basis

We process your information on three lawful bases: legal obligation, contract, and legitimate interest. This supports our charitable objectives, our financial and Gift Aid compliance, our service-delivery contracts, and our employment relationships.

5. What do we do with your information?

Providing support

Your personal and sensitive information enables us to provide appropriate support, maintain contact with you, and answer your questions.

Requests and donations

This includes processing donations and Gift Aid claims, providing materials you have requested, sharing organisational updates, inviting financial and other support, and keeping a record of our relationship with you.

Employment and volunteering

Where you provide personal information and/or sensitive personal information when applying for a job with us or volunteering in any capacity, we will process, store and disclose the information we collect to support the recruitment or volunteering process.

6. How and where do we store your information?

How long we keep it

We will keep your personal information only for as long as we consider it necessary to carry out each activity. Donation records are kept for 10 years to meet tax requirements; sensitive information is retained only during active periods of contact.

Keeping it secure

We ensure that we have appropriate controls in place to protect any personal information you provide. These include access restrictions, staff training, contracts with external companies, and secure storage — password-protected devices and locked cabinets. We take all reasonable steps to ensure your data is stored and processed securely, whether electronically or on paper, and is protected from unauthorised access, use or disclosure.

7. Who do we share your information with?

Regulatory bodies

We may disclose information where we are legally required to, for example during an HMRC Gift Aid audit or a request from law enforcement.

Third parties

Service providers act under contractual data-protection obligations, and Hope Now keeps ultimate responsibility for your information.

8. Children

We may collect information about children when applying for news or for volunteering. If a child is over 16 we may collect information directly from the child. A safeguarding policy is available on request from the office:

• Phone: +44 (0)23 8078 0720
• Contact form via the website
• Mail: Hope Now, Malvern Centre, Malvern Road, Southampton, SO16 6PY

9. Your rights

Under current data-protection law you have eight rights:

• The right to be informed
• The right of access
• The right to rectification
• The right to erasure
• The right to restrict processing
• The right to data portability
• The right to object
• Rights related to automated decision-making

Further details are available from the Information Commissioner's Office at ico.org.uk.

Accessing and updating your information

To review and correct your personal information, contact the office staff, use the website contact form, or write to the Southampton address.

Deletion and objection

You have the right to ask us to delete your personal information, to ask us to restrict our processing, or to object to our processing of your personal information.

You can make any of these requests by contacting the office, by email, or in writing.

10. Changes to this statement

We will occasionally update this Privacy Policy to reflect changing circumstances, advice and feedback. The current version appears on our website, or is available from the office on request.

This policy was first created on 12th March 2018.